Return and Refund Policy
Standard Return Policy
There are a few important things to keep in mind when returning a product you purchased online from PNDHealth:
- You have 7 calendar days to return an item from the date you received it.
- Only items that have been purchased directly from PNDHealth, can be returned to PNDHealth.
- Please ensure that the item you’re returning is repackaged with all the items that were included when you received it.
- Refund is applicable except for organic products. Also, a refund is also subject to the condition of the product and our discretion.
Once we receive your item, a refund is initiated immediately. If you cancelled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancellation request. The way your refund is processed depends on your original payment method:
- If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-14 working days of the standard operating procedure by the card-issuing bank. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
- All payments made through methods other than credit card (e.g. Bank Transfer, Online Banking), will be refunded into your local bank account within 3-5 working days.